Product designer with 10 years of experience in enterprise software. Previously at Google and Verily.
Currently located in N. California.
Resume
Experience
Verily (2019—2023): interaction designer
Lead designer for the Care Console – tool used by clinicians and health coaches to provide virtual care across several chronic conditions
Version 1→2: Reimagined product framework to enable our users to support members with hypertension, sleep apnea, depression in addition to type 2 diabetes
Sleep Apnea Beta Launch: Led design on a platform to evaluate, diagnose, and provide ongoing care for high risk patients; conducted physician training
Design System: Led 2 designers in the creation of Verily’s enterprise design system
Google (2016—2019): interaction designer
Lead designer on product infrastructure for Cases – Google’s high-touch product support suite with over 60M interactions per year
Machine Learning for Closing Cases: Developed design patterns to apply ML to streamline repetitive processes; decreased resolution time by 1.5 hours
Decision Engine for YouTube: Led design to standardize refund processes reducing handle time by ~3 minutes per case (6%) and $1.3M annually
Hardware Support: Developed streamlined workflows for the Google Store, Pixel launch, and RMA processes to ensure consistent policy interpretation
KAISER PERMANENTE (2014—2016): Designer
Designer for the Business Enablement group – an internal consultancy supporting projects across S. California
Re-imagining Lab Results: Developed a system of displaying lab results that make it easier for patients to interpret, personalized, and actionable
CLP (Consolidated List of Projects): Developed a web application that tracks thousands of projects across 15 major regions in S. California
Digital Displays: Open ended projects that provided a sense of connectedness in the workplace
KAISER PERMANENTE (2014): it intern
The nation's largest nonprofit health plan with a strong emphasis on preventive care.
Collaborated as part of a cross-functional team that spanned Northern and Southern California to develop a new marketing strategy to present to the CIO
volunteer work:
Planned Parenthood (2017): product designer
Participated in a design sprint to uncover areas for improvement for customer onboarding
Education
UCLA (2015) - LOS ANGELES, CA
Certificate in Advanced Web & Interaction Design - with distinction
Coursework: User Experience, Web Design (HTML, CSS, Javascript), Wearable Computing
ART CENTER COLLEGE OF DESIGN (2014) - Pasadena, CA
BFA - with honors
Coursework: Human Factors and Design Psychology, Typography, Color Theory, Composition
other coursework:
US Healthcare System @ Johns Hopkins (2021)
Anatomy of Innovation: The Biodesign Process @ Harvard (2020)
Designed both software and hardware to address narcotic use in post-operative pain management following total knee replacement in collaboration with Harvard medical students and researchers
Java Programming @ UCSD (2015)
Statistics @ UCSD (2015)
Atomic & Molecular Structure / Equilibria / Acids & Bases @ UCLA (2014)
Financial Accounting @ Caltech (2012)
Cuspid: FOunder
Designed, researched, and managed a development team to launch a dating app that matches users based on intangible qualities
Key Differentiators:
For Tech Employees: Capitalizes on innate trust between people that work at the same or similar companies
Bot Assistance: Reduces barrier to being vulnerable and engages users in deeper conversation that reveals more about them
Crowdsourcing: Designed an algorithm for matching based on intangible qualities (eg open-mindedness) rather than things that are easy to quantify (eg height)